Who We Are

We are The Frozen River Book team. Our website is https://thefrozenriverbook.com. This privacy policy explains how we collect and use your personal information when you visit our website or buy our ebook.

Contact Information

Email: [email protected]
Address: 20 boulevard Jean Jaurès, 54000 Nancy, France

What Information We Collect

Information You Give Us

  • Your name when you contact us
  • Your email address when you sign up or contact us
  • Payment information when you buy our ebook
  • Messages you send us through our contact form

Information We Collect Automatically

  • Your IP address
  • What pages you visit on our website
  • How long you stay on our website
  • What device and browser you use
  • Cookies (small files stored on your device)

How We Use Your Information

We use your information to:

  • Send you the ebook you purchased
  • Answer your questions and emails
  • Improve our website
  • Send you updates about our books (only if you agree)
  • Process payments
  • Follow legal requirements

How We Share Your Information

We do not sell your personal information to other companies.

We may share your information with:

  • Payment processors (like PayPal or Stripe) to handle purchases
  • Email services to send you your ebook
  • Legal authorities if required by law

Cookies

Our website uses cookies to:

  • Remember your preferences
  • Track website visits
  • Improve user experience

You can turn off cookies in your browser settings. This may affect how our website works for you.

Your Rights

You have the right to:

  • Ask what personal information we have about you
  • Ask us to correct wrong information
  • Ask us to delete your information
  • Stop us from using your information for marketing
  • Get a copy of your information

To use these rights, email us at [email protected].

Data Security

We work hard to protect your information. We use secure systems and encryption. However, no internet transmission is 100% secure.

Children’s Privacy

Our website is not for children under 13. We do not knowingly collect information from children under 13. If you think we have collected information from a child under 13, please contact us.

International Data Transfers

Your information may be stored and processed in different countries. We make sure these countries have good data protection laws.

Changes to This Policy

We may update this privacy policy from time to time. We will post the new version on our website. The “Last Updated” date will show when we made changes.

Third-Party Services

Our website may use third-party services like:

  • Google Analytics (to track website visits)
  • Payment processors (to handle purchases)
  • Email services (to send ebooks)

These services have their own privacy policies.

How Long We Keep Your Information

We keep your information as long as needed to:

  • Provide our services
  • Follow legal requirements
  • Resolve disputes

Contact Us

If you have questions about this privacy policy, contact us:

Email: [email protected]
Mail: 20 boulevard Jean Jaurès, 54000 Nancy, France

Legal Basis (For EU Residents)

Under GDPR, we process your information based on:

  • Your consent (when you sign up for emails)
  • Contract performance (when you buy our ebook)
  • Legitimate interests (to improve our website)
  • Legal obligations (when required by law)